When you receive your email confirmation, please respond that you have received and have confirmed reservation details. This assists our innkeepers by assuring we have your correct email address and that you have verified correct dates and guest information. It is also helpful to list all guest names and share any food restrictions in advance of your arrival and we will do our best to accommodate dietary needs. To avoid disappointment, advance reservations are recommended. An advance deposit on a valid credit card will confirm the reservation immediately and will be charged at the time the reservation is made. A confirmation will be emailed upon deposit receipt. Due to the inn’s limited number of rooms, full amount (100%) of stay is required when the reservation is made and will be non-refundable and non-transferrable to another date. Special policies may apply for high season, packages, discounts, specials, holidays/special events and groups. If cancellations of reserved nights are rebooked for the same dates as the originally scheduled reservation, your deposit may be applied to another date (this consideration is applied at the discretion of the innkeeper) less a $50 cancellation charge per night reserved. All cancellations and reservation date changes are subject to a $50 cancellation/handling charge pre room night booked, regardless of date of cancellation/change. Guests are responsible for payment of all nights reserved, regardless of actual arrival or departure date and full payment of reservation balance is due upon arrival. If you are concerned about cancellation policies, you may want to consider purchasing trip insurance through Travel Guard, InsureMyTrip or Squaremouth.
Disability Access
The Independence Suite in our adjacent Rose Victorian provides a disabled parking area easily accessible from the handicapped ramp. Transfer shower with seat and grab bars, separate bathtub with ledge and grab bars, water closet/toilet area is wheelchair accessible, smoke alarm meets ADA for hearing impaired, doorways sufficient, and closed caption TV. Breakfast can be served en suite for disabled guests (wheelchair disabled only) at no additional charge, due to non-accessible dining room in the Main House.
Privacy Policy
We value your privacy and this notice discloses the privacy practices for our official website located at: https://www.holdenhouse.com This privacy notice applies solely to information collected by our official website. It will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this website. We only have access to/collect information that you voluntarily provide to us via email, secure reservation software used by us through ResNexus or other contact from you. We will not sell or disclose this information to anyone outside Holden House 1902 Bed & Breakfast Inn. We may receive information through outside reservation websites and subsequently will protect the information you provide in order to fulfill your reservation request.
We will use your information to respond to you regarding your reservation or the reason you contacted us for customer service purposes. We may contact you via email in the future to inform you about inn specials, events, updates or changes to this privacy policy.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your reservation request or as required by law. We do not have control over external websites that may list our bed and breakfast contact information and may provide online reservations/availability through Online Travel Agency (OTA) websites. If you are visiting these external online websites, you may access their independent website privacy policy for additional information.
Your Access to and Control Over Information
You may opt out of future contacts from us at any time by contacting us via the email address or phone number given on our website in order to:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Express any concern you may have about our use of your data and request removal from our database.
Security
We take precautions to protect your information. When you submit sensitive information via our secure and official Holden House 1902 Bed & Breakfast website, your information is protected both online and offline.
When we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers in which we store personally identifiable information are kept in a secure environment. Our credit card process is PCI compliant.
If you have questions regarding our policy, contact us via telephone at 719-471-3980 or email at mail@holdenhouse.com